Shipping policy

Shipping Policy

Effective Date: 10/01/2025

At Cosmic Escentuals, we handcraft each product with care. Please review our Shipping Policy to understand processing times, shipping methods, and what to expect once you place your order.

🕓 Processing Time

  • All orders are handmade and packed fresh. Please allow 3–5 business days for processing before your order ships.

  • During high-volume periods (sales, holidays, or events), processing may take a few extra days.

  • Custom or bulk orders may require additional time; you’ll receive an estimated completion date upon ordering.

📦 Shipping Methods & Rates

  • We currently ship within the United States via USPS or UPS.

  • Shipping costs are calculated at checkout based on package weight, destination, and carrier rates.

  • Free shipping promotions (if applicable) will be clearly advertised on our site.

🚚 Order Tracking

  • Once your order ships, you’ll receive a confirmation email with a tracking number.

  • Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

💌 Shipping Address Accuracy

  • Please double-check your shipping information before submitting your order.

  • Cosmic Escentuals is not responsible for orders shipped to incorrect addresses entered by the customer.

❗Lost, Stolen, or Damaged Packages

  • Once a package leaves our facility, delivery is in the hands of the carrier.

  • If your package is marked as delivered but you haven’t received it, please contact your local USPS or UPS office directly.

  • If your package arrives damaged, contact us within 7 days with your order number and photos of the damage—we’ll help file a claim and replace eligible items.

🌍 International Orders

  • At this time, we only ship within the U.S.

  • International shipping may be available in the future; sign up for our newsletter for updates.

💫 Additional Notes

  • Handmade, natural products may vary slightly in appearance or weight.

  • We do not ship on weekends or major holidays.

📧 Questions or concerns about your order?
Email us at info@cosmicescentuals.com with your order number, and we’ll be happy to help.