CUSTOMER CARE

How can we help?

A little guidance for every step of your ritual. Find order help, product care, and answers from the people behind Cosmic.

Find the right help Quick answers

HERE TO HELP

What do you need?

From your first question to your next delivery, start here.

Contact Us

Questions, custom requests, or wholesale. Send a note and we will get back to you.

Send a message

Shipping & Returns

Processing times, tracking, damaged packages, and return eligibility.

Read the policy

Track My Order

Order history, tracking, and your club subscription live in your account.

Open my account

FAQs & Product Care

Storage, textures, batch changes, and how to keep handmade products at their best.

Read the FAQs

Product Safety & Use

Per-product directions and cautions, from soaps and butters to beard and lip care.

View the guide

Our Ingredients

What goes in every jar, what each ingredient is doing, and why it belongs.

Explore

GOOD TO KNOW

Quick answers.

A few things you might be wondering.

Explore all FAQs
How long until my order ships?
We make and pack everything ourselves, so orders ship within 3–5 business days. During launches and the holidays it can run a little longer, and we will tell you if it does.
Do you offer free shipping?
Yes, free standard shipping on orders over $40. You will see the progress toward it in your cart.
My butter arrived soft or melted. Is it ruined?
No. Shea butter softens in heat and that is normal in summer transit. Put the closed jar in the refrigerator for about an hour and it will firm back up. The texture may be slightly denser than when it left us, but nothing about the product has gone bad.
Can I change or cancel my order?
Email us as soon as you can. If the batch has not been packed yet we can usually still change it. Once a label is printed we cannot.

WE’RE JUST A MESSAGE AWAY

Still need a person?

We read every message ourselves. Email staff@cosmicescentuals.com or send a note through the contact page and we will take care of you.

Send us a message