Privacy Policy

Effective: October 2025 • Last Updated: October 2025

1) Who We Are

Cosmic Escentuals LLC (“Cosmic Escentuals,” “we,” “us,” or “our”) operates this website and sells handcrafted personal-care products. We respect your privacy and are committed to protecting it.

2) Information We Collect

  • Order & Account Data: name, email, billing/shipping address, phone (optional), order details.
  • Payment Data: processed securely by Shopify Payments/third-party processors; we do not store full card numbers.
  • Communications: messages you send via forms or email; newsletter preferences.
  • Device & Usage: IP address, browser, pages viewed, time on page, referring URLs (for security and analytics).
  • Cookies & Similar Tech: to keep your cart/session, remember preferences, and measure site performance.

3) How We Use Information

  • Process, fulfill, and deliver your orders; provide customer support.
  • Send essential service emails (order confirmations, shipping updates).
  • Personalize your experience and recommend products.
  • Improve our site, products, and security (fraud prevention).
  • Comply with legal, tax, and accounting requirements.
  • Send marketing emails only if you’ve opted in (unsubscribe anytime).

4) Sharing & Disclosure

We do not sell or rent your personal information. We share only as needed to run our business:

  • Shopify (store platform, hosting, checkout security).
  • Payment processors (e.g., Shopify Payments, PayPal).
  • Shipping partners (e.g., USPS/UPS) to deliver orders and provide tracking.
  • Service providers (email service, analytics, marketing automation) under confidentiality agreements.
  • Legal/Compliance when required by law or to protect our rights and customers.

5) Cookies & Analytics

We use cookies to keep your cart/session and measure site performance. You can manage cookies in your browser settings. We may use analytics tools (e.g., Google Analytics) to understand traffic and improve the site. Some tools set their own cookies—see their policies for details.

6) Email Preferences

If you subscribe, we’ll send occasional updates and offers. You can unsubscribe at any time via the “unsubscribe” link or by emailing info@cosmicescentuals.com. Transactional emails related to orders will still be sent when necessary.

7) Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict certain uses of your personal data, and to opt out of marketing. To make a request, contact info@cosmicescentuals.com. We’ll verify your identity before fulfilling requests.

8) Data Security

Payments are processed via Shopify’s PCI-compliant platform. We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

9) Data Retention

We retain information as long as needed to provide services (e.g., order history), resolve disputes, and meet legal obligations. We also retain limited records for tax/accounting as required by law.

10) Children’s Privacy

Our site and products are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us to delete it.

11) International Visitors

If you access our site from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest version. Continued use of the site after changes constitutes acceptance of the revised Policy.