How your order gets to you.

We are a two-person studio and nothing sits in a warehouse waiting. Orders are made and packed within 2–4 business days of being placed.

During launches, restocks, and the holiday season this can run slightly longer. If your order will take more than a week to go out, we will email you rather than let you wonder.

We ship via USPS from Baltimore, Maryland. Rates are calculated at checkout and shown before you pay.

You will get a confirmation email when you order, and a second email with tracking as soon as the label is created. Tracking can take up to 24 hours to start updating after that.

If tracking has not moved in more than five business days, email us with your order number and we will look into it with you.

Our butters are shea and plant oils, so they soften in heat. In summer a jar may arrive softer than it left, and sometimes fully melted in transit.

This does not ruin the product. Put the closed jar in the refrigerator for about an hour and it will firm back up. The texture may be a little denser afterward. If your order arrives melted and you are not happy with how it sets, contact us, we will replace it.

Because these are handmade personal care products, we cannot resell anything that has been opened or used, so we do not accept returns on opened items.

Unopened items in their original condition can be returned within 14 days of delivery for a refund of the product price. Return shipping is on you unless the problem was ours. Email us before sending anything back so we can confirm the address and watch for it.

If a jar arrives broken, a lid arrives cracked, or we packed the wrong scent, that is on us. Email us within 14 days of delivery with your order number and a photo, and we will send a replacement or refund it. You will not need to ship the damaged item back.

If tracking shows delivered and the package is not there, check with your household and neighbors first, then email us. We will help you file with USPS and work something out.

Email us as soon as you notice. If the order has not been packed yet we can almost always fix the address or cancel it. Once a shipping label is printed we cannot change where it goes.

We do not offer local pickup, every order ships from our Baltimore studio.

You can find us in person at markets and community events around the city, though. Everything on the site is usually on the table, and there is no shipping wait.