Shipping & Returns

• Orders ship within 3–5 business days.
• High-volume seasons (sales or holidays) may add a few extra days.
• Custom and bulk orders include personalized processing estimates.

• We currently ship within the U.S. via USPS or UPS.
• Rates calculate automatically at checkout based on weight & destination.
• Free-shipping promotions will be clearly advertised when available.

Once shipped, you’ll receive a confirmation email with your tracking number. Tracking updates may take 24–48 hours to appear.

Please confirm your shipping address before checkout. Cosmic Escentuals is not responsible for packages delivered to incorrect addresses entered by the customer.

• After dispatch, carrier responsibility begins.
• If marked Delivered but missing, contact your local USPS/UPS office.
• If items arrive damaged, email us within 7 days with your order number and photos to request replacement or store credit.

At this time we ship within the U.S. only. Join our newsletter for updates on international availability.

Due to the personal nature of our handmade skincare products, we cannot accept returns once opened or used. Unopened items may be returned within 7 days of delivery with prior authorization.

If your order arrives damaged or incorrect, contact us within 7 days with your order number and photos. Approved claims receive a replacement or store credit.

Orders may be cancelled within 24 hours of purchase if they haven’t shipped.

All custom and bulk orders are final sale. Each batch is made to order and cannot be returned or exchanged.